Genesys Cloud - Main

If we use this event bridge live topic v2.analytics.conversation.{id}.metrics and try to get Conversation End TS for all Media Types (In bound or Out bound) then what will be correct reliable logic that we can use ?

I know there is no dedicated Conversation End TS Attributes in that live topic response but if there is trustable way to define when conversation really and get that TS that will help us.

#Metrics

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Jignesh Chaudhari
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Hi Jignesh,

If you mean is there a logic to know when a conversation will end, not really.  I think you would just need to keep checking for the end time until it has one, but even then a conversation could reopen e.g. Email threading.

Unless I have misunderstood the question

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Thanks Sam no you got it correct. Looking at all events is something we are doing right now but very challenging when we need to call API only when Conversation ends (Ignoring same conversation resuming again type of conversations).

I heard Genesys Product working on Conversation End TS so thought asking community if any in trim solution that we have before it really comes directly from Product.

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Jignesh Chaudhari
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Original Message:
Sent: 05-16-2025 11:53
From: Samuel Jillard
Subject: Is there a promising logic that we can use to define conversation end ts ?

Hi Jignesh,

If you mean is there a logic to know when a conversation will end, not really.  I think you would just need to keep checking for the end time until it has one, but even then a conversation could reopen e.g. Email threading.

Unless I have misunderstood the question

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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