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Is there a report that shows what skills are being requested during an incoming call?

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  • 1.  Is there a report that shows what skills are being requested during an incoming call?

    Posted 02-26-2018 16:29
    No replies, thread closed.

     I have queues that if you press 1 for non-technical skills, press 2 you get technical skills. I need to know how many calls come in for each. I've looked at all the queue reports but didn't find anything I could use. Any suggestions?



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