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  • 1.  Is there a system default maximum time a call can be placed on hold?

    Posted 10-02-2024 12:02
    No replies, thread closed.

    We are migrating from the PureConnect platform.  In PureConnect, the system has a default setting for the maximum length of time a call can be placed on hold (not waiting in queue, but actually put on hold).  That time is 15 minutes, after which the call will be disconnected.

    Is there a similar setting or max time limit established in Genesys Cloud CX?  I'm not suggesting we want this, but my business users want to know if this limit exists.


    #SystemAdministration

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    Dave Snow
    Cardinal Health
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  • 2.  RE: Is there a system default maximum time a call can be placed on hold?
    Best Answer

    Posted 10-02-2024 12:39
    No replies, thread closed.

    Hello Dave,

    I have not found any max hold time before disconnecting the interaction. I don't believe this is a feature we currently have. Currently the hold is set until either the agent or the system unholds. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Is there a system default maximum time a call can be placed on hold?

    Posted 10-02-2024 15:52
    No replies, thread closed.

    Thank you for the response, Cameron!



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    Dave Snow
    Cardinal Health 5, LLC
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    Original Message


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