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  • 1.  is there a time limitation on the call coversation

    Posted 05-12-2025 03:57
    No replies, thread closed.

    Let say a user handle a incound call, during the calls he press hold button and put customer on hold . However the agent go to make other urgent matter and forget the customer . is the call will ayto drop after 30 mintues or 1 hr etc.?where to config this ?


    #Architecture and Design
    #SIP/VoIP
    #Telephony

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    George Lau
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  • 2.  RE: is there a time limitation on the call coversation
    Best Answer

    Posted 05-12-2025 12:01
    No replies, thread closed.

    Hi George

    I don't believe there is a maximum hold time for an interaction where the system would automatically disconnect the interaction.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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