Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  is there a way in the Inbound Email Flow, to forword email with attachement to an external email address?

    Posted 04-17-2023 06:55
    No replies, thread closed.

    Hello everyone,

    We need to forward email with attachment to an external email address, so that they can be processed automaticaly by a robot.

    Please, is there any way in the Inbound Email Flow, to forword email with attachement to an external email adress? Maybe using API ? 

    Best Regards


    #ArchitectureandDesign

    ------------------------------
    Youssef

    ------------------------------


  • 2.  RE: is there a way in the Inbound Email Flow, to forword email with attachement to an external email address?

    Posted 04-18-2023 03:55
    No replies, thread closed.

    You can agentless email, you use the data action for it, but you have to also setup outbound email.  There is a pretty good guide for it

    https://help.mypurecloud.com/articles/agentless-email-notifications/



    ------------------------------
    Andy Jackson
    Ten Lifestyle Management Limited
    ------------------------------



  • 3.  RE: is there a way in the Inbound Email Flow, to forword email with attachement to an external email address?

    Posted 04-18-2023 06:22
    No replies, thread closed.

    Hi Jackson,

    Thanks for your inputs.

    The problem with agentless emails is that they do not support attachments:


    Thank you



    ------------------------------
    youssef tigdad
    Orange Business Services S.A.
    ------------------------------

    Original Message


Related Content