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Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively

  • 1.  Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively

    Posted 02-16-2026 11:39

    Genesys Cloud Cx -- Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively


    #PlatformAPI

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    Meegada Sreeni
    NA
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  • 2.  RE: Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively

    Posted 02-17-2026 07:13

    Hi Meegada,

    You can pause or stop recording via policy or API, but that action applies to the entire recording session (audio and screen). From my understanding, there isn't a supported way to stop only the call recording while allowing screen recording to continue independently.

    Happy to be corrected if anyone has implemented something different.

    Regards

    Phaneendra



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    Phaneendra
    Technical Solutions Consultant
    Monash University
    Australia
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