Genesys Cloud - Developer Community!

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively

  • 1.  Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively

    Posted yesterday

    Genesys Cloud Cx -- Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively


    #PlatformAPI

    ------------------------------
    Meegada Sreeni
    NA
    ------------------------------


  • 2.  RE: Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively

    Posted 4 hours ago

    Hi Meegada,

    You can pause or stop recording via policy or API, but that action applies to the entire recording session (audio and screen). From my understanding, there isn't a supported way to stop only the call recording while allowing screen recording to continue independently.

    Happy to be corrected if anyone has implemented something different.

    Regards

    Phaneendra



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    Monash University
    Australia
    ------------------------------

    Original Message


Related Content