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Is there a way to configure an interval for the campaign calls (Preview) ?

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  • 1.  Is there a way to configure an interval for the campaign calls (Preview) ?

    Posted 03-31-2019 10:37
    No replies, thread closed.
    ​Team,

    I have requirement where when  I start the campaign each call should have 15 mins interval in between. If not , is it possible to recycle campaign every 15 mins ?

    Regards
    Deepak
    #Outbound

    ------------------------------
    Deepakumar Velayudham
    Al-Futtaim Technologies
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  • 2.  RE: Is there a way to configure an interval for the campaign calls (Preview) ?

    Posted 01-12-2020 22:33
    No replies, thread closed.
    Use a PreCall rule to check the time since the last dial using the column in the contact list created by PureCloud and the time function.  If under the 15, don't dial.  Check out PreCall rules here:  https://help.mypurecloud.com/articles/pre-call-rules/

    Yes, you can recycle campaigns every 15, but you shouldn't need to.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



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