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  • 1.  Is there a way to disable the system from saying the user's name when reaching the voicemail inbox?

    Posted 05-01-2024 18:25
    No replies, thread closed.

    We turned off the voicemail permission for the agents, however, when a call is transferred to a agent it says "voicemail is not available for name of agent".  I located the article on how to delete or change the "name".

    Is there a way to completely disable the system from saying "voicemail is not available for name of agent"?


    #SystemAdministration

    ------------------------------
    Qan T
    Vibrant Emotional Health
    ------------------------------


  • 2.  RE: Is there a way to disable the system from saying the user's name when reaching the voicemail inbox?
    Best Answer

    Posted 05-02-2024 03:07
    No replies, thread closed.

    Hello,

    You can edit the Default Voicemail Flow, I guess you want to change what happens in the "Play Voicemail Not Enabled" ?

    Just be aware that this flow is used by all users and queues in the system, you can only have one flow for Voicemail.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 3.  RE: Is there a way to disable the system from saying the user's name when reaching the voicemail inbox?

    Posted 05-02-2024 16:31
    No replies, thread closed.

    Thank you. Would the Default Voicemail Flow be part of every call flows that leads to voicemail?

    These calls are coming from internal transfer and not a queue.



    ------------------------------
    Qan T
    Vibrant Emotional Health
    ------------------------------

    Original Message


  • 4.  RE: Is there a way to disable the system from saying the user's name when reaching the voicemail inbox?

    Posted 05-03-2024 08:35
    No replies, thread closed.

    Yes, that same flow handles all calls that end up in voicemail.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


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