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Is there a way to find a Queue's associated Media Retention policy(s)

  • 1.  Is there a way to find a Queue's associated Media Retention policy(s)

    Posted 06-05-2025 18:03

    Vageesan_Saminathan | 2022-06-08 07:16:28 UTC | #1

    Hi

    We need to find the list of media retention policies under which a queue is associated/added to "forQueues".

    Is there any direct API for the same?

    Regards, Vageesan

    John_Carnell | 2022-06-08 12:57:16 UTC | #2

    Hi Vageesan,

    Take a look at this API. That will tell you all of the queues in which the media retention policy applies against.

    Thanks, John Carnell Manager, Developer Engagement

    Vageesan_Saminathan | 2022-06-09 11:25:59 UTC | #3

    Hi John,

    Thanks for your inputs.

    Whats the difference between

    /api/v2/recording/crossplatform/mediaretentionpolicies

    and

    /api/v2/recording/mediaretentionpolicies

    John_Carnell | 2022-06-10 15:00:34 UTC | #4

    Hi Vageesan,

    I talked with the QM team. You should use the /api/v2/recording/mediaretentionpolicies endpoint. The cross-platform endpoint is specifically for WEM Hybrid orgs (which you are almost a 100% not :))

    Thanks, John Carnell Manager, Developer Engagement

    system | 2022-07-11 15:00:36 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 15048



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