modori4 | 2023-07-11 13:01:57 UTC | #1
Is there an API that can tell me what kind of announcements are used in the flow, how many branches there are by selecting a number, and other details? I have tried /api/v2/architect/ivrs/{ivrId} and /api/v2/analytics/conversations/{conversationId}/details, but could not find any.
MelissaBailey | 2023-07-12 13:50:47 UTC | #2
You could use flow outcomes. See https://help.mypurecloud.com/articles/set-flow-outcome-action/ The related articles has links for several built in analytics views
modori4 | 2023-07-13 03:21:46 UTC | #3
Thank you for your reply! I will check it.
system | 2023-08-13 03:21:54 UTC | #4
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