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Is there a way to know if an agent is already assigned to a management unit in Workforce Management before you accidentally assign them to a new one?

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  • 1.  Is there a way to know if an agent is already assigned to a management unit in Workforce Management before you accidentally assign them to a new one?

    Posted 09-30-2016 19:25
    No replies, thread closed.


  • 2.  RE: Is there a way to know if an agent is already assigned to a management unit in Workforce Management before you accidentally assign them to a new one?

    Posted 10-11-2016 20:15
    No replies, thread closed.

    When you choose to add new agents to a Management Unit, the page shows you the Current Management Unit for each agent in the list of those to be added:

     



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