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  • 1.  Is there a way to limit what Roles a user can see and assign?

    Posted 10-25-2023 04:27
    Edited by Savino Ricci 10-26-2023 08:50

    Hi,

    My organisation is new to Genesys Cloud, today we have a dedicated set of people who are able to add users to our current system and only have the ability to assign certain permissions\roles to those users, for example, Agent, Supervisor etc. We want them to be able to do this in Genesys Cloud however we are struggling to find a way to do this without giving them the ability to grant other users elevated access such as Master Admin. Has anyone else come across this and if so, is there a solution?

    Thanks in advanced!

    Sav


    #SystemAdministration #Peopleandpermissions

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    Sav Ricci
    Computacenter (UK) LTD
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  • 2.  RE: Is there a way to limit what Roles a user can see and assign?

    Posted 10-28-2023 18:20

    Have you tried limiting the permissions of General > Role Manager to a division that those users are in?  That should only allow of role management to anyone in that division, but not other divisions or the supervisor themselves.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Is there a way to limit what Roles a user can see and assign?

    GENESYS
    Posted 10-30-2023 14:58

    You might be interested in a new feature we introduced over the summer: division-aware role management



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    Becky Powell
    Director, Product Management
    Genesys - Employees
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  • 4.  RE: Is there a way to limit what Roles a user can see and assign?

    Posted 10-31-2023 12:15

    Thank you both, I will give these a try :)



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    Savino Ricci
    Computacenter (UK) LTD
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