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  • 1.  Is there a way to schedule call daily for health check

    Posted 22 hours ago

    We have recently migrated  from pure connect to Genesys cloud. In pureconnect it was possible to schedule the call using attendant to make calls daily and check if number is working for health check. 

    Is it possible to schedule a call every day and based on the results good or bad trigger an alert using a third part monitoring?

    If someone has implemented any solution please let me know.


    #ArchitectandDesign

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    Anush Shetty
    NSJKK, Tokyo
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  • 2.  RE: Is there a way to schedule call daily for health check

    Posted 19 hours ago

    Good Day Anush

    I found the following on AppFoundry, not sure if this might be something that can assist with your request.

    https://appfoundry.mypurecloud.com/filter/genesyscloud/listing/5050177f-90a2-413e-814d-f44886dc5dc8

    Regards

    Stephan



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    Stephan Taljaard
    NA
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    Original Message


  • 3.  RE: Is there a way to schedule call daily for health check
    Best Answer

    Posted 17 hours ago

    Perhaps the 'Outbound Campaign' fits your needs; calls can be scheduled by the hour and a workflow can be followed to decide whether the call is good or bad



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    Rafael Gomez Sanchis
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    Original Message


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