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  • 1.  Is there a way to schedule call daily for health check

    Posted yesterday

    We have recently migrated  from pure connect to Genesys cloud. In pureconnect it was possible to schedule the call using attendant to make calls daily and check if number is working for health check. 

    Is it possible to schedule a call every day and based on the results good or bad trigger an alert using a third part monitoring?

    If someone has implemented any solution please let me know.


    #ArchitectandDesign

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    Anush Shetty
    NSJKK, Tokyo
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  • 2.  RE: Is there a way to schedule call daily for health check

    Posted yesterday

    Good Day Anush

    I found the following on AppFoundry, not sure if this might be something that can assist with your request.

    https://appfoundry.mypurecloud.com/filter/genesyscloud/listing/5050177f-90a2-413e-814d-f44886dc5dc8

    Regards

    Stephan



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    Stephan Taljaard
    NA
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    Original Message


  • 3.  RE: Is there a way to schedule call daily for health check
    Best Answer

    Posted yesterday

    Perhaps the 'Outbound Campaign' fits your needs; calls can be scheduled by the hour and a workflow can be followed to decide whether the call is good or bad



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    Rafael Gomez Sanchis
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    Original Message


  • 4.  RE: Is there a way to schedule call daily for health check

    Posted 2 hours ago

    Hi Anush,
    Rafaels suggestion sounds good. I have a health check running every 15 minutes. A dayly starting workflow is checking via API if a call occured on that number within the last 15 minutes. If not, e activates a automaded outbound campaign that makes a call. After that I check again via API if a call occured. If not it starts a second automated outbound campaign that calls my on my cell phone and sends an email to me. Works like a charme since many monthes now.



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    Christoph Domaschke
    Produktmanager Kunden-Dialog-Center
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    Original Message


  • 5.  RE: Is there a way to schedule call daily for health check

    Posted 2 hours ago

    Hi,

    Just a thought here since I haven't tested it with outbound campaign, but I know that if and agent dials an DID number in Genesys the call is routed internally in Genesys and the SIP trunk is never involved.

    Wouldn't an outbound campaign behave the same and in that case not detect an issue with the SIP trunk?



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


  • 6.  RE: Is there a way to schedule call daily for health check

    Posted an hour ago
    Edited by Christoph Domaschke an hour ago

    Hi Jan,
    it worked twice in my org when a whole area of area codes did not work. It properly detected the numbers were offline before a agent or team leader noticed.



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    Christoph Domaschke
    Produktmanager Kunden-Dialog-Center
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    Original Message


  • 7.  RE: Is there a way to schedule call daily for health check

    Posted 41 minutes ago

    Thanks!, good to know it works differently with campaigns.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


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