Look at the first expandable Examples section in the following resource center article. Note that the image on both examples do not reflect the scenarios described - I'll work with doc and get those updated.
https://help.mypurecloud.com/articles/work-plans-configuration-overview/
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Jay Langsford
VP, R&D
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Original Message:
Sent: 02-05-2024 16:24
From: Nathan Gould
Subject: Is there a way to set breaks to adjust with the flexible paid time parameters?
Good Afternoon,
We are reaching out for some community feedback on utilizing flexible paid time, and how that interacts with breaks in the work plan. When we were running some tests, we noticed that if we set the flexible paid time to be 6h-8h the breaks stay the same as in it keeps 2 10 minutes breaks, and a meal break. Is there a way to set it up so that if someone is put on a 6h shift it will remove or adjust the number of breaks in that shift?
Thank you!
#Scheduling
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Nathan Gould
DialAmerica Marketing, Inc.
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