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Is there a way to transfer the interaction to the Genesys Secure Flow and pass the Member State value at the same time using a single API call and payload?

  • 1.  Is there a way to transfer the interaction to the Genesys Secure Flow and pass the Member State value at the same time using a single API call and payload?

    Posted yesterday
    Edited by Anand Gangappa 11 hours ago

    The customer is taking the call from their CRM and using buttons for Make payment, Add Account details, Cards details options. When the customer clicks a payment option, it redirects the interaction to a Genesys Secure Flow.

    Currently, they are using the following API to transfer the interaction:

    /api/v2/conversations/{conversationId}/participants/{participantId}/transfer

    There is also a Member State dropdown in the CRM. When the customer selects an option from this dropdown, they need the selected value to be carried into the same Genesys Secure Flow.

    I suggested using the following API to pass the Member State value:

    /api/v2/conversations/{conversationId}/participants/{participantId}/attributes

    However, the customer wants to achieve this using a single API and a single payload.

    Question:
    Is there a way to transfer the interaction to the Genesys Secure Flow and pass the Member State and buttons value at the same time using a single API call and payload?

    If yes, could you please provide the recommended API and payload structure?


    #DataActions

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    Anand
    Skylux Telelink Pvt Ltd - India
    GCP,GCD, ARC,SCR,OD,
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