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Is There Any Reliable Way to Identify the Exact Permission Required for a Specific Genesys Cloud Functionality?

  • 1.  Is There Any Reliable Way to Identify the Exact Permission Required for a Specific Genesys Cloud Functionality?

    Posted 4 hours ago

    Hi Team,

    I'm looking for some guidance on permission troubleshooting in Genesys Cloud.

    Sometimes I cannot access a specific functionality in the portal, while another user can. This clearly indicates a missing permission, but I have restrictions and cannot view the other user's roles or permission details.

    My question is:

    Is there any logical or technical method to identify exactly which permission is required for a particular feature-without matching feature names manually?

    For example, browser DevTools sometimes shows requiredPermissions in a 403 API response, but in some cases the UI does not generate any such error, and then it becomes very difficult to know what permission is missing.

    Example from my current case

    When I go to:

    Architect → Prompts → Open a Prompt → Click "Consuming Flows"

    • In my org, the "Consuming Flows" section loads blank (empty).
    • There is no clear error, nothing in UI, and DevTools does not show any permission error or missing requiredPermissions.
    • But when I try the same steps in another org, the list of consuming flows is visible.

    This confirms it is a permission issue, but there is no direct way to figure out which specific permission controls this feature.

    My questions:

    1. Is there any hidden API, logs, or recommended method to find the exact missing permission for that functionality?
    2. Is there any trick to map a UI action → required permission when the system does not show an explicit 403 or permission error?
    3. Any best practices developers use to discover permission dependencies for features like Architect, Prompts, Flows, etc.?

    Any help or guidance would be greatly appreciated.


    #ArchitectandDesign

    ------------------------------
    Balram Dodiya
    ------------------------------


  • 2.  RE: Is There Any Reliable Way to Identify the Exact Permission Required for a Specific Genesys Cloud Functionality?

    Posted 27 minutes ago

    Hi @Balram Dodiya,

    For me, the most practical approach is to use the Help (?) option directly in each area of the Genesys Cloud interface. The contextual Help points to the exact documentation for that screen, and in the Prerequisites section it clearly lists the required permissions to view or use that feature.

    For your case, here is an example: 

    I hope this helps.



    ------------------------------
    Luiz Rosa
    Full stack developer
    ------------------------------

    Original Message


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