Genesys Cloud - Main

Hi Team,

I'm looking for some guidance on permission troubleshooting in Genesys Cloud.

Sometimes I cannot access a specific functionality in the portal, while another user can. This clearly indicates a missing permission, but I have restrictions and cannot view the other user's roles or permission details.

My question is:

Is there any logical or technical method to identify exactly which permission is required for a particular feature-without matching feature names manually?

For example, browser DevTools sometimes shows requiredPermissions in a 403 API response, but in some cases the UI does not generate any such error, and then it becomes very difficult to know what permission is missing.

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Example from my current case

When I go to:

Architect → Prompts → Open a Prompt → Click "Consuming Flows"

• In my org, the "Consuming Flows" section loads blank (empty).
• There is no clear error, nothing in UI, and DevTools does not show any permission error or missing requiredPermissions.
• But when I try the same steps in another org, the list of consuming flows is visible.

This confirms it is a permission issue, but there is no direct way to figure out which specific permission controls this feature.

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My questions:

1. Is there any hidden API, logs, or recommended method to find the exact missing permission for that functionality?
2. Is there any trick to map a UI action → required permission when the system does not show an explicit 403 or permission error?
3. Any best practices developers use to discover permission dependencies for features like Architect, Prompts, Flows, etc.?

Any help or guidance would be greatly appreciated.

See, Whenever the UI loads something, it's calling an API in the background.

1. If the API fails, you'll usually see a 403 + requiredPermissions in the response. Not perfect, but when it works, it saves a ton of guess‑work.
developer.genesys.cloud/api/rest/

2. If UI gives nothing → Capture the API from Dev. Tools → API Explorer. It usually returns the missing permission info.
developer.genesys.cloud/api-explorer

In case you still couldn't find what you're looking for - Create a test user and build up permissions in small batches until the feature works.
It's manual, but a reliable method, that I know of, when the system doesn't explicitly complain.

Hope it helps.
Thanks