Hi Kyle - You can pull an Activity export from the Schedule Editor screen. This will give you a simple export that lists each activity scheduled during the schedule period and duration by agent.
You can then create pivots off of this information to get what I think you are looking for.
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Russell Donald
Integration EngineerInflowCX / Amplix
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Original Message:
Sent: 05-25-2026 22:10
From: Kyle Ong
Subject: Is there any way to pull counts for specific activities
Hey collegues,
I hope this is an easy question but I've had a search of the forum and can't find much that helps. We have recently started using WFM for our agent's schedules. Our agent are practicing lawyers and have lots of non queue activities (in person appointments, public education sessions, in court appearances, etc) which we record as activity codes under the off-queue category. While our admins can see the activity count for each of the overall activity category for a given day in the schedules view, is there anyway to pull the counts or durations for a specific sub-category of activities for a specified timeframe that has been scheduled. E.g the hours scheduled for in-court clinic work for the last month.
Our admin staff are manually recording this but we're looking for a way to pull the information from Genesys if possible. Thanks for any assistance.
#ScheduleManagement
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Kyle Ong
Lawyer and Legal Operations Lead
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