Genesys Cloud - Main

We are lookimng to expand our reporting capabilities to allow users to see their own daily, weekly, and monthly metrics (while not seeing anyone elses individulal metrics), as well as some overall performance dashboards and a few reports for management to see high level performance metrics. It seems like BrightMetrics is the gold standard but I wanted to make sure there is not some other integration or program we should be considering instead.

Please let me know your thoughts on the best option for our requiremenrts as listed above.

#Dashboards
#Metrics
#PerformanceViews

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Bruce Dunn
Department of Technology & Information
State of Delaware
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Shameless plug, Bruce....check out our offerings at SuccessKPI!  Each user will be able to get a 'My Reports' folder where they would be able to see their own metrics.

If interested in learning more, let me know and I can have one of our team members reach out.

Good luck in your search!

Chris Bohlin

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Chris Bohlin
Sr. Consultant
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Pure Insights Business Intelligence is pretty good too.  They now have a beta for real-time reporting.

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Rial Coleman
Sr. VoIP Administrator
District of Columbia Water and Sewer Authority
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Hi Bruce,

Hopefully the comments on this thread have helped a bit.

Can I ask which agent metrics the agents can't access through the "My Performance View"?

I guess a similar question regarding the high level management reports and dashboards, what functionality is missing for this?

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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