Genesys Cloud - Main

Our agents just moved from on prem, and had the ability to see how many calls they handled.  We only want them to view their own stats.

#DigitalChannels
#Reporting/Analytics

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Clayton Curtis
Enova Online Services, Inc.
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There are a couple of ways depending on your entitlements.

First Way. My Performance Views.
https://help.mypurecloud.com/articles/my-performance-view/

Second Way. (and Recommended if you have GC3) is via Gamification Metrics which will give the employee and overall performance based dashboard.
https://help.mypurecloud.com/articles/about-gamification/

If you are using other Workforce Engagement capabilities I do highly recommend the Gamification capability as it brings a whole 'off queue' ecosystem to life for the employee. 

Cheers

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Cameron Smith
VP, Product Management - Workforce Engagement Management
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