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  • 1.  Is there key word filtering in the subject or body of emails for email routing?

    Posted 10-20-2016 22:57
    No replies, thread closed.


  • 2.  RE: Is there key word filtering in the subject or body of emails for email routing?

    Posted 10-25-2016 13:39
    No replies, thread closed.

    Not today, but this is a planned component of the forthcoming Email Flows within Architect. 



  • 3.  RE: Is there key word filtering in the subject or body of emails for email routing?

    Posted 08-30-2017 17:56
    No replies, thread closed.

    Is there any update on email keyword filtering?



  • 4.  RE: Is there key word filtering in the subject or body of emails for email routing?

    Posted 09-05-2017 13:51
    No replies, thread closed.

    Hello Emily. Yes, this has been possible to do since March this year as part of advanced email routing. https://help.mypurecloud.com/releasenote/march-29-2017/

     

    Let me know if you have any questions around the functionality.



  • 5.  RE: Is there key word filtering in the subject or body of emails for email routing?

    Posted 04-24-2020 13:20
    No replies, thread closed.
    Hello,

    Is there a more concrete way to detect certain keywords within an email's body so they can be routed to different queues depending on the detected keywords?

    Matias

    ------------------------------
    Matias Tonazzi
    Interaxa S.A.
    ------------------------------

    Original Message


  • 6.  RE: Is there key word filtering in the subject or body of emails for email routing?

    Posted 04-24-2020 20:54
    No replies, thread closed.
    Have you looked at the Inbound Email Flow capabilities in Architect?

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 7.  RE: Is there key word filtering in the subject or body of emails for email routing?

    Posted 04-27-2020 11:33
    No replies, thread closed.
    Aftert tinkering, we managed to read the content with the Split function, that also allowed us to turn each word into a line and then parse them.

    ------------------------------
    Matias Tonazzi
    Interaxa S.A.
    ------------------------------

    Original Message


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