Hi Alexander,
From what I found, there may not be one single report specifically for Auto Assign Evaluation Policies, but you can measure most of these KPIs using existing views and exports.
Average length of calls being assigned
Use the Interactions View and filter for interactions with evaluations. You can view/export the Duration column and calculate the average call length.
https://help.mypurecloud.com/articles/interactions-view/
Assignments per employee per week/month/quarter/year
Use the Agents Evaluation Summary View. You can group/filter by agent, evaluation form, and date range, then export for trend reporting.
https://help.mypurecloud.com/articles/agents-evaluation-summary-view/
Assignments to evaluators over time
Use My Assigned Evaluations View to track evaluator workload and completion status.
https://help.mypurecloud.com/articles/my-assigned-evaluations-view/
Duplicate assignments
I don't think there is a direct duplicate alert in the policy reporting. You may need to export evaluation detail data and compare Interaction ID / Conversation ID against multiple evaluation records.
Evaluations per queue / wrap-up code
Use the Interactions View with Queue and Wrap-up Code columns, filtered to evaluated interactions. For individual checks, use Interaction Details.
https://help.mypurecloud.com/articles/view-interaction-details/
For the policy behaviour itself, this overview may also help:
https://help.mypurecloud.com/articles/quality-management-policies-overview/
Someone else from the community may also have additional approaches, especially using APIs but the above should help get you started.
Hope this helps.
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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 05-01-2026 13:28
From: Alexander Le
Subject: Is there Reporting available for Auto Assign Evaluation Policies?
We are using polices to auto assign evaluations to evaluators and would like to know if there is a way to pull reporting on it?
The reporting would help us measure:
- average length of calls it is assigning
- how many assignments per employee is being received per week/month/quarter/year
- how many evaluations are being assigned to evaluators in a day/week/month/quarter/year
- measure if duplicates are being assinged
- measure how many evaluations per queue/per wrap up code
Thank you
#Other
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Alexander Le
Speech Analyst
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