Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Issue while configuring the Edge

    Posted 02-26-2024 20:26
    Edited by Anush Shetty 02-26-2024 20:28
    No replies, thread closed.

    Hi All,

    We are trying to configure the Edge(Customer hardware solution), but we are stuck with a issue where the error/status says "WAN and IPMI fail" and "Ping to Default gatewat failed". We are getting error status after step 8 as seen in the below screen shot.

    We do not have any issues with ACL/port configuration from Network side. Kindly support . @Robert Wakefield-Carl

    Set up a Customer Hardware Solution Edge - Genesys Cloud Resource Center (mypurecloud.com)


    #Telephony

    ------------------------------
    Anush Shetty
    SBI Shinsei Bank, Limited
    ------------------------------



  • 2.  RE: Issue while configuring the Edge
    Best Answer

    Posted 02-28-2024 00:05
    No replies, thread closed.

    Try using a static IP on the Edge and also check that the VLAN is hard-coded on the port. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content