We are building an HRIS Integration for Workday. Currently, a Get-Agents Workflow has been assigned to the Integration, and the daily agent sync feature is on.
We have Users that have been added to a Management Unit, and those Users appear in the WFM → Agents view. These Users have no HRIS Integration assigned to them ("HRIS" column says "None"). My understanding is that for any of these Users, if their email address in Genesys matches an email address returned from Workday via the Get-Agents Workflow, then they will automatically be assigned to the HRIS Integration (i.e., the "HRIS" field will be updated).
For us, this is not happening. I can see that the Get-Agents Workflow is being executed every 24 hours, and that the agent IDs and email addresses pulled from Workday are properly being stored in the String Collections "Flow.externalIds" and "Flow.emails", respectively. The order values in each Collection are aligned properly. I picked a User found in the WFM → Agents view, and found that this User's agent ID and email were retrieved in the latest execution of Get-Agents, and that the email address returned matched their email address in Genesys. Shouldn't that User have then been assigned to the HRIS Integration? What am I missing here?
#Integrations------------------------------
Nick Varn
IT
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