Robert_Cooper | 2022-05-17 00:21:03 UTC | #1
Hi team,
Our developers are currently experiencing the following issue when integrating Genesys WebMessaging API's to their mobile app.
"currently i'm facing a websocket reconnect to genesys problem,
- when i switch the network, for example from wifiA to wifiB, then the websocket status still open, but actually it cant send/recieve any messages from genesys side.
- I cant complete close the socket. it will auto close after 1mins.
- after ws.close, the status only change to closing, not closed.
- I believed it is because the socket is broken, so cant send message to genesys side.
Is this default behaviour? Is there a way to fix this so that messages can be sent ?
Angelo_Cicchitto | 2022-05-17 04:42:35 UTC | #2
Hello Robert - is this happening across both iOS and Android? are you using a particular WebSocket client or native client?
system | 2022-06-16 04:43:20 UTC | #3
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