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It is possible to find out the names of the finalized conclusion codes.

  • 1.  It is possible to find out the names of the finalized conclusion codes.

    Posted 12-17-2025 17:02

    Seeing the need to know the names of the wrap codes that were removed, I note that there is no API that allows this.


    #PlatformAPI

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    Aaron Caballero
    na
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  • 2.  RE: It is possible to find out the names of the finalized conclusion codes.

    Posted 12-17-2025 23:23

    Happy to be corrected, but my understanding is that once a wrap-up code is removed, it is immediately deleted from the platform. Historical interactions may still reference the wrap-up code ID, but the name cannot be resolved once the object no longer exists. There is no soft-delete, inactive state, or deleted-object endpoint available.



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    Ethan Anderson
    na
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