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It is possible to use native function to create a view for top 10 Agent Performance Report

  • 1.  It is possible to use native function to create a view for top 10 Agent Performance Report

    Posted 4 hours ago

    It is possible to use native function to create a view for top 10 Agent Performance Report


    #Reporting/Analytics

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    George Lau
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  • 2.  RE: It is possible to use native function to create a view for top 10 Agent Performance Report

    Posted 14 minutes ago

    Hi George 

    -

    You can randomly select 10 and add them to your view... but having Genesys present that information based on statistics? That isn't possible-at least not natively within the Genesys interface. However, it is possible to do this via the API on a dashboard external to Genesys.



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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