WOWWWW.
Original Message:
Sent: 02-04-2026 11:53
From: Amy Sessions
Subject: It's Here: February Question of the Month
------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
Original Message:
Sent: 02-04-2026 11:36
From: Nicole Milliken
Subject: It's Here: February Question of the Month
Well this is the nicest thing I've ever seen. And NOOOO I'M NOT CRYING!!!! Thank you, Amy! We love having you in the community and try to make it as fun, educational and welcoming as possible for our great members like YOU!
------------------------------
Nicole Milliken
Senior Online Community Video Specialist
Original Message:
Sent: 02-04-2026 07:55
From: Amy Sessions
Subject: It's Here: February Question of the Month
If I could create an award, I'd like to nominate @Nicole Milliken and @Matt Lawson for the Emotional Support Humans of the Genesys Community Award.
Yes, technically this is a community. But functionally? It's Nicole and Matt with the rest of us just happily existing inside the space they've created.
They somehow manage to be everywhere at once: answering questions, encouraging conversations, lifting people up, and keeping things human in a world of enterprise software (which is no small feat).
They don't just moderate the community, they're the emotional support humans and the vibe. If you've ever felt welcomed, supported, or confident enough to hit "post," odds are one of them had something to do with it.
Also confirming after Xperience: this is not an elaborate online act. Same kindness. Same energy. Same "how are you this nice?" confusion.
So yes, I'm nominating them. Not because they need the spotlight, but because they've been quietly holding it for everyone else all along.
------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
Original Message:
Sent: 02-02-2026 10:58
From: Nicole Milliken
Subject: It's Here: February Question of the Month
The Grammy Awards just wrapped up, and you know how it goes - a few upsets, some clear shoe-ins, and plenty of opinions flying around.
Sound familiar?
Right here in our community, we recently rolled out the red carpet for our own stars during the annual Jubilation Awards. If you haven't watched the video yet (or want a rewatch), check it out here.
But now we want to hear from you.
For our February Question of the Month: If our community had its very own awards show, who would you nominate and why?
Who consistently shows up, drops knowledge, supports others, sparks great conversations, or simply makes this community a better place to be?
Share your nomination in the comments - and don't forget to tag them so they get their moment in the spotlight.
You never know… your pick might just turn into our next Community Rockstar when we fire things back up in March. If you want your nomination to be a secret, you can still share the love by dropping their information here.
Can't wait to see how you'd all nominate!
------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------