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It's Here: February Question of the Month

  • 1.  It's Here: February Question of the Month

    Posted 9 days ago

    The Grammy Awards just wrapped up, and you know how it goes - a few upsets, some clear shoe-ins, and plenty of opinions flying around.

    Sound familiar?

    Right here in our community, we recently rolled out the red carpet for our own stars during the annual Jubilation Awards. If you haven't watched the video yet (or want a rewatch), check it out here.

    But now we want to hear from you.

    For our February Question of the Month: If our community had its very own awards show, who would you nominate and why?
    Who consistently shows up, drops knowledge, supports others, sparks great conversations, or simply makes this community a better place to be?

    Share your nomination in the comments - and don't forget to tag them so they get their moment in the spotlight.

    You never know… your pick might just turn into our next Community Rockstar when we fire things back up in March. If you want your nomination to be a secret, you can still share the love by dropping their information here. 

    Can't wait to see how you'd all nominate!



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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: It's Here: February Question of the Month

    Posted 9 days ago

    A great question hahaha, there are so many people who help us every day that it's even hard to choose just one😅



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    Alex Sander Felicio
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  • 3.  RE: It's Here: February Question of the Month

    Posted 9 days ago

    I know, Alex! But if you had to chose 1 or 2, who would they be....lol



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    Nicole Milliken
    Senior Online Community Video Specialist
    ------------------------------



  • 4.  RE: It's Here: February Question of the Month

    Posted 9 days ago

    @Robert Wakefield-Carl and @Brian Jones and @Lucas Woodward come to mind right off...

    @Samuel Jillard and @Jason Kleitz are indispensible



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    George Ganahl GCCX-AI, GCP, GCD
    Technical Adoption Champion
    Genesys
    ------------------------------



  • 5.  RE: It's Here: February Question of the Month

    Posted 9 days ago

    If we're being encouraged to give a name for this point in time and are not going with OGs (which would be all of those @George Ganahl mentioned plus George himself, @Cameron Tomlin & you @Nicole Milliken for all of your facilitation) or previous Rockstars & Jubilation winners (all of which would also be on my list), I'd add @Mateus Nunes to it.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
    ------------------------------



  • 6.  RE: It's Here: February Question of the Month

    Posted 7 days ago

    Gaw! *kicks can! Thanks my friend!



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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 7.  RE: It's Here: February Question of the Month

    Posted 9 days ago

    I would like to nominate @Mateus Nunes. He has been a great inspiration to me in the field of AI and Custumer Experience. He consistently contributes with high-quality insights, supports the community, and helps drive meaningful discussions. His work and attitude truly elevate the community.



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    Lucas Santana
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  • 8.  RE: It's Here: February Question of the Month

    Posted 8 days ago

    I don't feel qualified to participate because I know there are numerous folks out there who deserve to be nominated that I'm unfamiliar with, but my team and I have benefited greatly over the years (CIC 3.0 -> Genesys Cloud) from the knowledgeable feedback of @George Ganahl and @Robert Wakefield-Carl.
    Thanks fellas!



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    R. Brandon Weaver
    CX Solutions Specialist | SAIC
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  • 9.  RE: It's Here: February Question of the Month

    Posted 8 days ago

    Hi Nicole., five people come to mind on my list because each one has unique characteristics. There might be more, but I think these are the ones that stand out.

    @George Ganahl has a special charisma; when he answers something, it's as if he knows you in person.

    @Amy Sessions has a unique sense of humor; she really makes you smile with her answers.

    @Nicole Milliken, You're always behind the curtain; without you there's a show, but it wouldn't be the way it works now. 

    @Lucas Woodward y @Samuel Jillard always supporting with his knowledge



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    Cesar Padilla
    INDRA COLOMBIA
    ------------------------------



  • 10.  RE: It's Here: February Question of the Month

    Posted 7 days ago

    I'd like to nominate @Luiz Rosa

    Luiz is always showing up in the community, answering questions, sharing insights, and genuinely helping others. He's very engaged and consistently contributes with thoughtful responses that move discussions forward.

    It's also great to see such a strong presence from Brazil in the community. Luiz really represents the collaborative spirit that makes this space so valuable and definitely deserves the spotlight 👏



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    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
    ------------------------------



  • 11.  RE: It's Here: February Question of the Month

    Posted 4 days ago

    Thank you, @Mateus Nunes ! I really appreciate the nomination and your kind words. That said, I believe there are other community members who deserve this recognition even more right now, including you @Mateus Nunes. Happy to contribute and be part of this community.



    ------------------------------
    Luiz Rosa
    Full stack developer
    ------------------------------



  • 12.  RE: It's Here: February Question of the Month

    Posted 7 days ago
    Edited by Amy Sessions 7 days ago

    If I could create an award, I'd like to nominate @Nicole Milliken and @Matt Lawson for the Emotional Support Humans of the Genesys Community Award.

    Yes, technically this is a community. But functionally? It's Nicole and Matt with the rest of us just happily existing inside the space they've created.

    They somehow manage to be everywhere at once: answering questions, encouraging conversations, lifting people up, and keeping things human in a world of enterprise software (which is no small feat).

    They don't just moderate the community, they're the emotional support humans and the vibe. If you've ever felt welcomed, supported, or confident enough to hit "post," odds are one of them had something to do with it.

    Also confirming after Xperience: this is not an elaborate online act. Same kindness. Same energy. Same "how are you this nice?" confusion.

    So yes, I'm nominating them. Not because they need the spotlight, but because they've been quietly holding it for everyone else all along.

    image



    ------------------------------
    Amy Sessions
    Division Manager, Utility Customer Service
    City of Clearwater
    ------------------------------



  • 13.  RE: It's Here: February Question of the Month

    Posted 7 days ago

    Well this is the nicest thing I've ever seen. And NOOOO I'M NOT CRYING!!!! Thank you, Amy! We love having you in the community and try to make it as fun, educational and welcoming as possible for our great members like YOU!



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    Nicole Milliken
    Senior Online Community Video Specialist
    ------------------------------



  • 14.  RE: It's Here: February Question of the Month

    Posted 7 days ago
    imageYou truly are a saint!


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    Amy Sessions
    Division Manager, Utility Customer Service
    City of Clearwater
    ------------------------------



  • 15.  RE: It's Here: February Question of the Month

    Posted 7 days ago

    HAHAHAAHAH!!!!

    WOWWWW.



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    Nicole Milliken
    Senior Online Community Video Specialist
    ------------------------------



  • 16.  RE: It's Here: February Question of the Month

    Posted 2 days ago

    LoL @Amy Sessions 🏆



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    Joaquin Garcia Fink
    Senior Customer Success Manager
    Genesys - Employees
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  • 17.  RE: It's Here: February Question of the Month

    Posted 2 days ago

    Yes!



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    George Ganahl GCCX-AI, GCP, GCD
    Technical Adoption Champion
    Genesys
    ------------------------------



  • 18.  RE: It's Here: February Question of the Month

    Posted 6 days ago

    @Brian Jones , @George Ganahl , and @Lucas Woodward are community juggernauts. I haven't been in the community for very long, but whether I am going back to older or new posts I see these guys everywhere and know their stuff. Definitely the first names that came to my mind outside of the awesome Genesys staff on here as well.



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    Tristen Schwarzenberger
    IT Engineer
    GCP
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  • 19.  RE: It's Here: February Question of the Month

    Posted 6 days ago

    Appreciate the love, @Tristen Schwarzenberger. Not surprisingly, everyone that's been mentioned up to this point (and those who have not and are equally as invested) are clearly here to help make each other better--all at no cost other than our time.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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  • 20.  RE: It's Here: February Question of the Month

    Posted 2 days ago

    Great question and there are so many helpful members, really hard to single out a few. I'll chime in with others and nominate @Nicole Milliken and @Matt Lawson for keeping everyone in line as well as encouraging communication / keeping the community moving forward!

    Over the last few years, we've gotten several technical assists and some great information / recommendations from the following @Brian Jones, @Robert Wakefield-Carl, @George Ganahl, @Muhammad Zubair

    Again thanks to all!



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    Shane Jenkins
    IT Sys Admin Mgr
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  • 21.  RE: It's Here: February Question of the Month

    Posted 2 days ago

    I think @Robert Wakefield-Carl,  @George Ganahl, and @Melissa Bailey have been incredibly helpful



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    AndrewSaltonstallPensacola Christian College, Inc.
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  • 22.  RE: It's Here: February Question of the Month

    Posted 2 days ago

    Tons of great folks in this community, but @George Ganahl @Jason Kleitz @Matt Lawson and @Cameron Tomlin would get my votes, it would feel hollow here without them!



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    John Butine
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  • 23.  RE: It's Here: February Question of the Month

    Posted 2 days ago

    My vote is for @Cesar Padilla, every time I open a thread I think I can answer he has already beat me to it!



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    Joaquin Garcia Fink
    Senior Customer Success Manager
    Genesys - Employees
    ------------------------------