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  • 1.  IVR - Checking Agent - in-queue IVR

    Posted 09-09-2018 08:24
    No replies, thread closed.
    Dears,
    Can I know how many agents/ or if there are any agents in-queue available, before sending the call to in-queue IVR ?



    Best Regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: IVR - Checking Agent - in-queue IVR

    Posted 09-10-2018 09:49
    No replies, thread closed.
    We don't have that capability yet.  You could write a custom data action to look that information up.

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: IVR - Checking Agent - in-queue IVR

    Posted 09-11-2018 03:07
    No replies, thread closed.
    Thank you very much, Melissa.

    Best Regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


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