Nathan_Tossens | 2020-01-08 12:35:13 UTC | #1
Hello,
the business in my company would like to be able to have reporting on the choices that the customers does on the IVR (i.e. he choose option 1 with DTMF, then option 2 etc...)
I saw on the forum similar threads where the reply was that this feature was planned for Q2 2019.
I wasn't able to find any documentation about it.
Was it released ? If yes, can you please give me the link to the doc about it. If not, any idea when will it be released?
Kind regards,
Nathan.
tim.smith | 2020-01-09 16:11:19 UTC | #2
IVR reporting only offers flow aggregate queries. Conversation-level IVR reporting does not exist at this time. You can request new features at https://purecloud.ideas.aha.io/ideas.
Currently, you will need to build your own detail-level IVR reporting solution by explicitly collecting the data in a flow and storing it somewhere.
system | 2020-02-08 16:14:06 UTC | #3
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This post was migrated from the old Developer Forum.
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