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  • 1.  IVR Recordings Disable

    Posted 06-21-2018 15:22
    No replies, thread closed.
    Hello

    Is it possible to disable IVR recordings, only record calls when answered by agents.

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    Eduardo Solano
    Genesys - Employees
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  • 2.  RE: IVR Recordings Disable

    Posted 06-21-2018 17:23
    No replies, thread closed.
    No.  The choice is to not record the call, record the entire call, or record from when the customer gives assent (see https://help.mypurecloud.com/articles/enable-participant-recording-action/)

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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