Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  IVR Reporting - abandons - failed speech recognition

    Posted 06-28-2018 11:03
    No replies, thread closed.
    Hi Community - answering a large CC RFP and the question about IVR Reporting has come up - as far as I can tell there are no canned reports for IVR (cradle to grave), or trunk group etc. Perhaps more of a traditional ask. I'm trying to figure out if eMite can do this, we are proposing it. Any suggestions are welcome. Thanks!!!

    ------------------------------
    Chris Deineka
    BrantTel Networks
    cdeineka@branttel.com
    ------------------------------


  • 2.  RE: IVR Reporting - abandons - failed speech recognition

    Posted 06-28-2018 11:55
    No replies, thread closed.
    I've come across this discussion which may help you. This is from our developer forum

    IVR Reporting / Historical Analytics
    PureCloud Developer Forum remove preview
    IVR Reporting / Historical Analytics
    We are working with Emite to use their BI Tool to report on a customers IVR. The goal being to provide management reporting. The IVR provides callers the option to put a temporary delay on delivery of a Newspaper or magazine or to report a missing paper.
    View this on PureCloud Developer Forum >


    Feel free to add in to that conversation.



    ------------------------------
    RuzelleZaldivar
    Global Digital Team, Customer Success
    Genesys - Employees
    ------------------------------

    Original Message


Related Content