Genesys Cloud - Main

For contractual reporting, we need to be able to report on how many calls were dialed to each number routed to an IVR per month.  It has to be from the 1st to the end of the month.  Are there any recommendations on how to do this?  I tried to use the Analytics Query Builder; however, I was only able to receive one aggregate IVR count as opposed to counts for individual numbers.  The Subscription section under Admin used to provide this information for us; however, according to PureCloud, that section is no longer available. 

Hi Susan, 

Thank you for bringing this to our attention. Turns out you have discovered a bug that our team is taking action on. Once this is fixed I will follow up here with the exact steps needed to use the Query Builder to answer your question.

Thanks,

Ben