Genesys Cloud - Main

Hi all,

taking in account the new billing items (https://help.mypurecloud.com/articles/ivr-usage/ and https://help.mypurecloud.com/articles/data-storage-usage), how is possible to control these values to verify the actual usage during the billing period? (for example to know the total data storage used at current time and/or the IVR usage).

So far we are using API to calculate IVR time, but we don't know if the measurement is correct.

 

thank you

 

Hi, 

this is Olga Revilla from the UX Research team. We are looking to improve the Data Usage experience, and we would like to invite you to any of our two projects, a 45-minutes personal interview via Zoom or a 15-minute online survey.

Please read the details of the 2 options and select your preference in the sign-up form:

About the Study: Date: from Sep 25th to Oct 4th. Type of Study: Remote interview via Zoom. Length:  about 45 minutes Device: Only in a personal computer or laptop (no mobile phones nor tablets)  Thank-you gift: 75 USD e-gift card, swag, charity donation, or 15,000 GCAP Points, 1-2 weeks after participation. Seats available: 2 About the Study: Date: from Sep 25th to Oct 4th. Type of Study: Unmoderated interview, you can do on your own time. Length: less than 15 minutes Device: Only in a personal computer or laptop (no mobile phones nor tablets)  Thank-you gift: 20 USD e-gift card, swag, charity donation, or 3,000 GCAP Points, 1-2 weeks after participation. Seats available: 2     Click here to sign up for this opportunity! Or copy and paste the URL into your internet browser: https://app.smartsheet.com/b/form/fd113639cb0c4e1f9d6337a96511ca6d

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Olga Revilla
Genesys - Employees
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