Genesys Cloud - Main

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi Neil,

We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up.

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Morning,

We are seeing similar but with use via the Genesys / Salesforce embedded app. Other desktop app users have reported issues with answering calls via lowering the boom after this update has been deployed, and I've noticed on the release notes (attached) that there's been updates to the Jabra SDK (little vague TBH).

We are verifying JabraDirect / headset firmware.

Regards,

Hi Neil,

We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up.

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

yes we saw the same, we're testing on the older version of the client at the moment

along with a genesys+jabra support ticket

Morning,

We are seeing similar but with use via the Genesys / Salesforce embedded app. Other desktop app users have reported issues with answering calls via lowering the boom after this update has been deployed, and I've noticed on the release notes (attached) that there's been updates to the Jabra SDK (little vague TBH).

We are verifying JabraDirect / headset firmware.

Regards,

Hi Neil,

We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up.

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

yes we saw the same, we're testing on the older version of the client at the moment

along with a genesys+jabra support ticket

Morning,

We are seeing similar but with use via the Genesys / Salesforce embedded app. Other desktop app users have reported issues with answering calls via lowering the boom after this update has been deployed, and I've noticed on the release notes (attached) that there's been updates to the Jabra SDK (little vague TBH).

We are verifying JabraDirect / headset firmware.

Regards,

Hi Neil,

We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up.

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi 

We had to roll back to previous version as the call controls on Jabra (mic up & down) stopped working on new version.

tried both the 32bit and 64bit versions.

Rolling back to previous version also hit snags as need to delete the AppData\Local\Genesys folder.

Waiting on Genesys to find whats happening

Kind regards

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

yes we're also hitting the appdata issue when rolling back for individuals. very frustrating.

Hi 

We had to roll back to previous version as the call controls on Jabra (mic up & down) stopped working on new version.

tried both the 32bit and 64bit versions.

Rolling back to previous version also hit snags as need to delete the AppData\Local\Genesys folder.

Waiting on Genesys to find whats happening

Kind regards

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi 

We had to roll back to previous version as the call controls on Jabra (mic up & down) stopped working on new version.

tried both the 32bit and 64bit versions.

Rolling back to previous version also hit snags as need to delete the AppData\Local\Genesys folder.

Waiting on Genesys to find whats happening

Kind regards

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

We are having the same issue with some of our users, can you tell me what version you rolled back to?  I have ticket open with Genesys and their response is to try older version and open case with Jabra.

Hi 

We had to roll back to previous version as the call controls on Jabra (mic up & down) stopped working on new version.

tried both the 32bit and 64bit versions.

Rolling back to previous version also hit snags as need to delete the AppData\Local\Genesys folder.

Waiting on Genesys to find whats happening

Kind regards

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI
------------------------------

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Hi Neil,

No, we're still working on the issue.

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Hi Neil,

No, we're still working on the issue.

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Hi Neil,

No, we're still working on the issue.

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

We've got a release in the testing pipeline. Unfortunately we haven't been able to reproduce these issues internally -- which is every bit as maddening as it sounds -- but we've added an option to revert to using the legacy Jabra functionality for those who are experiencing issues with the "modern" Jabra SDK. It will be configurable like other such options by users or admins via registry entry. 

Hi Neil,

No, we're still working on the issue.

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

We've got a release in the testing pipeline. Unfortunately we haven't been able to reproduce these issues internally -- which is every bit as maddening as it sounds -- but we've added an option to revert to using the legacy Jabra functionality for those who are experiencing issues with the "modern" Jabra SDK. It will be configurable like other such options by users or admins via registry entry. 

Hi Neil,

No, we're still working on the issue.

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Hi Shirley,

We're planning a release this coming Monday that will include a workaround for the Jabra headset issues. While we haven't been able to consistently reproduce the problem internally, this workaround introduces an option to revert to the legacy Jabra functionality, which we're hoping will help stabilize things for affected users.

Appreciate your patience on this!

We've got a release in the testing pipeline. Unfortunately we haven't been able to reproduce these issues internally -- which is every bit as maddening as it sounds -- but we've added an option to revert to using the legacy Jabra functionality for those who are experiencing issues with the "modern" Jabra SDK. It will be configurable like other such options by users or admins via registry entry. 

Hi Neil,

No, we're still working on the issue.

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

This is still on schedule for release tomorrow.

By default, the modern Jabra integration is enabled. For those having issues, you can enable the legacy Jabra integration through a registry entry like other similar optional mechanisms, so that depending on the customer's environment, either users or IT administrators can choose. 

You can change either of the following registry keys:

• HKEY_CURRENT_USER\Software\Interactive Intelligence\Purecloud\Directory
• HKEY_LOCAL_MACHINE\Software\Interactive Intelligence\Purecloud\Directory

Add a new DWORD value called UseLegacyJabraIntegration and set it to 1.

Hi Shirley,

We're planning a release this coming Monday that will include a workaround for the Jabra headset issues. While we haven't been able to consistently reproduce the problem internally, this workaround introduces an option to revert to the legacy Jabra functionality, which we're hoping will help stabilize things for affected users.

Appreciate your patience on this!

We've got a release in the testing pipeline. Unfortunately we haven't been able to reproduce these issues internally -- which is every bit as maddening as it sounds -- but we've added an option to revert to using the legacy Jabra functionality for those who are experiencing issues with the "modern" Jabra SDK. It will be configurable like other such options by users or admins via registry entry. 

Hi Neil,

No, we're still working on the issue.

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Hi Shirley,

We're planning a release this coming Monday that will include a workaround for the Jabra headset issues. While we haven't been able to consistently reproduce the problem internally, this workaround introduces an option to revert to the legacy Jabra functionality, which we're hoping will help stabilize things for affected users.

Appreciate your patience on this!

We've got a release in the testing pipeline. Unfortunately we haven't been able to reproduce these issues internally -- which is every bit as maddening as it sounds -- but we've added an option to revert to using the legacy Jabra functionality for those who are experiencing issues with the "modern" Jabra SDK. It will be configurable like other such options by users or admins via registry entry. 

Hi Neil,

No, we're still working on the issue.

Hi Brian,

The release you mention - is the fix contained in this version (2.48.901.0) ?

Regards

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

We are aware of the issue and it's our top priority to address this in our next release. Could those of you with issues please let us know with which Jabra devices you are experiencing the issues? I know Harpal mentioned the Evolve 20 SE, and I saw other mentions of headsets that are working.

------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI

Original Message:
Sent: 03-26-2026 11:54
From: Harpal Dhillon
Subject: Jabra Headsets with Genesys desktop App

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi Members,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Version 2.49.903 hasn't been released yet, still going through the release process. We still anticipate it being released globally sometime today.

Hi Members,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Version 2.49.903 is now available.

Version 2.49.903 hasn't been released yet, still going through the release process. We still anticipate it being released globally sometime today.

Hi Members,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Version 2.49.903 is now available.

Version 2.49.903 hasn't been released yet, still going through the release process. We still anticipate it being released globally sometime today.

Hi Members,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi Brian, we deployed this morning and the initial few hours look positive.

Do you know what the future holds for this issue? Assuming the jabra rollback won't be in place forever?

Version 2.49.903 is now available.

Version 2.49.903 hasn't been released yet, still going through the release process. We still anticipate it being released globally sometime today.

Hi Members,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hello Harpal,

There are a few different, complementary initiatives going on. Eventually, the goal is to have no third-party-specific libraries in the desktop app(s) in favor of using the built-in Chromium engine's WebHID functionality for all headsets from all vendors. So this Jabra-specific issue should be short-lived.

Hi Brian, we deployed this morning and the initial few hours look positive.

Do you know what the future holds for this issue? Assuming the jabra rollback won't be in place forever?

Version 2.49.903 is now available.

Version 2.49.903 hasn't been released yet, still going through the release process. We still anticipate it being released globally sometime today.

Hi Members,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Does anyone experienced also this particular scenario: when working with Genesys Cloud Desktop app and Jabra Engage 75 SE, the headset rejects an alerting call after approximately 15 seconds (alerting timeout on the queue is set to 30s). No user action done. There is no issue when using the Web Genesys Cloud.

2026-04-27T08:49:35.475000 info ewc: useSdk is enabled { remoteData: { eventName: 'propose' } }
2026-04-27T08:49:35.752000 log Jabra event received: id: 22 name:RejectCall value: true
2026-04-27T08:49:35.754000 info [webrtc-sdk] Headset: device rejected the call { conversationInfo: [] }

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Does anyone experienced also this particular scenario: when working with Genesys Cloud Desktop app and Jabra Engage 75 SE, the headset rejects an alerting call after approximately 15 seconds (alerting timeout on the queue is set to 30s). No user action done. There is no issue when using the Web Genesys Cloud.

2026-04-27T08:49:35.475000 info ewc: useSdk is enabled { remoteData: { eventName: 'propose' } }
2026-04-27T08:49:35.752000 log Jabra event received: id: 22 name:RejectCall value: true
2026-04-27T08:49:35.754000 info [webrtc-sdk] Headset: device rejected the call { conversationInfo: [] }

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Does anyone experienced also this particular scenario: when working with Genesys Cloud Desktop app and Jabra Engage 75 SE, the headset rejects an alerting call after approximately 15 seconds (alerting timeout on the queue is set to 30s). No user action done. There is no issue when using the Web Genesys Cloud.

2026-04-27T08:49:35.475000 info ewc: useSdk is enabled { remoteData: { eventName: 'propose' } }
2026-04-27T08:49:35.752000 log Jabra event received: id: 22 name:RejectCall value: true
2026-04-27T08:49:35.754000 info [webrtc-sdk] Headset: device rejected the call { conversationInfo: [] }

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hello Olivier,

This was one of the issues for which we added the option to utilize the legacy Jabra integration in the latest version. See above for additional details.

Does anyone experienced also this particular scenario: when working with Genesys Cloud Desktop app and Jabra Engage 75 SE, the headset rejects an alerting call after approximately 15 seconds (alerting timeout on the queue is set to 30s). No user action done. There is no issue when using the Web Genesys Cloud.

2026-04-27T08:49:35.475000 info ewc: useSdk is enabled { remoteData: { eventName: 'propose' } }
2026-04-27T08:49:35.752000 log Jabra event received: id: 22 name:RejectCall value: true
2026-04-27T08:49:35.754000 info [webrtc-sdk] Headset: device rejected the call { conversationInfo: [] }

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hello Olivier,

This was one of the issues for which we added the option to utilize the legacy Jabra integration in the latest version. See above for additional details.

Does anyone experienced also this particular scenario: when working with Genesys Cloud Desktop app and Jabra Engage 75 SE, the headset rejects an alerting call after approximately 15 seconds (alerting timeout on the queue is set to 30s). No user action done. There is no issue when using the Web Genesys Cloud.

2026-04-27T08:49:35.475000 info ewc: useSdk is enabled { remoteData: { eventName: 'propose' } }
2026-04-27T08:49:35.752000 log Jabra event received: id: 22 name:RejectCall value: true
2026-04-27T08:49:35.754000 info [webrtc-sdk] Headset: device rejected the call { conversationInfo: [] }

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?