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Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi Neil,

We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up.

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Morning,

We are seeing similar but with use via the Genesys / Salesforce embedded app. Other desktop app users have reported issues with answering calls via lowering the boom after this update has been deployed, and I've noticed on the release notes (attached) that there's been updates to the Jabra SDK (little vague TBH).

We are verifying JabraDirect / headset firmware.

Regards,

Hi Neil,

We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up.

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

yes we saw the same, we're testing on the older version of the client at the moment

along with a genesys+jabra support ticket

Morning,

We are seeing similar but with use via the Genesys / Salesforce embedded app. Other desktop app users have reported issues with answering calls via lowering the boom after this update has been deployed, and I've noticed on the release notes (attached) that there's been updates to the Jabra SDK (little vague TBH).

We are verifying JabraDirect / headset firmware.

Regards,

Hi Neil,

We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up.

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

yes we saw the same, we're testing on the older version of the client at the moment

along with a genesys+jabra support ticket

Morning,

We are seeing similar but with use via the Genesys / Salesforce embedded app. Other desktop app users have reported issues with answering calls via lowering the boom after this update has been deployed, and I've noticed on the release notes (attached) that there's been updates to the Jabra SDK (little vague TBH).

We are verifying JabraDirect / headset firmware.

Regards,

Hi Neil,

We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up.

Hi,

Just checking. When you say odd behaviour does that include the function for answering calls by lowering the boom ?

I ask as we've updated recently and are experiencing issues.

Regards,

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

#Telephony

------------------------------
Harpal Dhillon
Infrastructure Engineer
------------------------------

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

Hi 

We had to roll back to previous version as the call controls on Jabra (mic up & down) stopped working on new version.

tried both the 32bit and 64bit versions.

Rolling back to previous version also hit snags as need to delete the AppData\Local\Genesys folder.

Waiting on Genesys to find whats happening

Kind regards

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?

yes we're also hitting the appdata issue when rolling back for individuals. very frustrating.

Hi 

We had to roll back to previous version as the call controls on Jabra (mic up & down) stopped working on new version.

tried both the 32bit and 64bit versions.

Rolling back to previous version also hit snags as need to delete the AppData\Local\Genesys folder.

Waiting on Genesys to find whats happening

Kind regards

Anyone with the latest desktop app version (2.48.900.0) noticed any odd behaviour with Jabra headsets in relation to calls hanging up randomly?