Marcos Boaventura is our featured Instructor of the Month for January 2023!
Marcos has been an instructor at Genesys since 12/2021. As an instructor, this is Marcos' first experience with technical training, although he already taught high school chemistry in Brazil. 👨🏽🏫
Marcos started his career in the chemical area, working in the laboratory with analysis, and control of different processes and projects in the industrial area. He migrated to the technology and education area which has been fulfilling and makes him happy. This year he took a storytelling course and is currently studying a postgraduate course on teaching and performance in distance education.
Marcos currently teaches the Genesys Cloud Core training classes and the Architect course. Being involved as an instructor has been very fun and rewarding for Marcos. Among these classes, the Architect training and Contact Center ADM are his favorites because they have many demonstrations and opportunities to create teaching materials to explain various topics.
Marcos is a quiet person, like a good nerd he says. He really likes movies, series, documentaries (mainly about nature and the mysteries of the universe), and video games. He also likes to have walks in nature like trails and fishing, and growing plants. Food is also a hobby that Marcos enjoys, as well as subjects about spirituality.
Marcos has been married for 3 years, but he has been sharing his journey with his wife for 10 years. For now, Marcos says they only have their dogs. 🐶🐕
Marcos lives in a city next to São Paulo called Mogi das Cruzes. He states they have a great structure and easy access to beaches or places with green areas within 30 minutes by car to him. 🚗🏕🏖
Marcos feels very grateful for having the opportunity to meet people from other countries and cultures at work, and even more so for having great co-workers.
Thank you for sharing, Marcos. Let us know if you've enjoyed classes with Marcos or have a memory that stands out!#Other/NotSure
Genesys - Employees
Manager, Global Delivery