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  • 1.  Japanese Transcription

    Posted 10-21-2024 03:39
    No replies, thread closed.

    A particular interaction in Japanese has its transcription enabled. When numbers are exchanged in the conversation, the interaction spells out the number in Kanji(Japanese script) instead of Romaji(roman alphabet rep). 

    For example instead of printing the number as 090 (romaji) it printed in Kanji - ゼロ 九 ゼロ.

    Is this how it is supposed to work or is there a feature that can be enabled?


    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    Nissin Kunjumon
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  • 2.  RE: Japanese Transcription
    Best Answer

    Posted 10-21-2024 08:42
    No replies, thread closed.

    Hi Nissin,

    I couldn't see any way of changing this, so I don't think it is configurable, but I did find a similar idea on the Product Ideas Lab. I would recommend adding your use case and requirements to this idea so that it can be considered for future development.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Japanese Transcription

    Posted 10-22-2024 01:09
    No replies, thread closed.

    Thanks Sam. I will do that. 



    ------------------------------
    Nissin Kunjumon
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    Original Message


  • 4.  RE: Japanese Transcription

    Posted 10-23-2024 10:59
    No replies, thread closed.

    Hi Nissin,

    You can upvote this idea:

    https://genesyscloud.ideas.aha.io/ideas/DARSTA-I-145



    ------------------------------
    Anik Dey
    Genesys - Employees
    ------------------------------

    Original Message


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