Malick | 2017-06-20 20:59:29 UTC | #1
Hello, Please, could someone show me how to build a query to get the voice conversations for a given queue using only postConversationsDetailsQuery API ?
Thanks
tim.smith | 2017-06-20 21:02:25 UTC | #2
You can use the Developer Tools Analytics Query Builder to build queries. Once you have it the way you want, copy the request body into your code.
To get only voice conversations, add a segment filter for conversation type = "voice". To get conversations for a given queue, add a segment filter for queue id = {queue's id}.
Malick | 2017-06-21 16:57:10 UTC | #3
Thank you very much ! I found my happiness :)
system | 2017-07-22 16:57:11 UTC | #4
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