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  • 1.  Job Codes being input DURING calls

    Posted 08-15-2018 19:18
    Edited by Corey Kirzinger 08-15-2018 19:19
    No replies, thread closed.
    Is there anyone else out there that would love to see our agents be able to input job/wrap-up codes while they're still on the phone?  It feels like this is relatively commonplace outside of PureCloud, but PureCloud isn't currently offering this ability.  Presently, if you select a wrap-up code while on the phone it does not make it into the database and is not recorded.  What I would like to see is if a wrap-up code is selected and the "Done" button isn't clicked that the wrap-up code is still recorded.

    Cheers,

    Corey

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    Corey Kirzinger
    BigSteelBox
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  • 2.  RE: Job Codes being input DURING calls

    Posted 08-16-2018 11:19
    No replies, thread closed.
    Yes, we have a similar requirement of adding extra codes during a call with one difference being that we want to write them back to our internal CRM.

    A related posting describing our challenges can be found here - Customize/Disable/Hide WrapUp panel?

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    Jason Rogers
    Ontario Teacher's Pension Plan
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  • 3.  RE: Job Codes being input DURING calls

    Posted 08-16-2018 12:44
    No replies, thread closed.
    If there is any way you could vote for the idea in the Product Ideas Lab that'd be very much appreciated!

    https://purecloud.ideas.aha.io/ideas/CLINB-I-318

    Thanks man :) .

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    Corey Kirzinger
    BigSteelBox
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    Original Message


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