Hello everyone, it's time for my first post :-)
Is it possible for two calls to be joined into one? More specifically, is it possible for two calls between a person and a bot each to be joined into one?
The use case is as follows: The Bot is talking to John. John has a specific request, which triggers another instance of the Bot to call Jane for assistance in a seperate call. Once Jane has received the necessary information from the Bot, Jane is joining the conversation between John and the Bot - which was continued in the meantime. Therefore, we are not looking for a handover but for a way to have two conversations run at the same time and then be merged.
Is there a (programmatic) way to join the two calls or smoothly transition Jane into the other conversation?
Thank you very much!
Julia
#Architect#Integrations------------------------------
Julia Suter
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