Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Journey Management

    Posted 03-04-2026 16:01

    I find it a pain to build out all the journeys in Journey Management (Start a new journey).  I understand there is, or was, talk of automatically creating these journeys from an architect flow. I am not sure if this is an Idea or a work in progress. I am looking for an ETA, if available. Hoping someone will comment on their experience with Journey Management. I also realize that most of Genesys who may be able to comment are tied up with the Annual Kickoff. Thanks.


    #Other

    ------------------------------
    Martin Bunting
    New Era Technology
    Senior Solutions Consultant
    ------------------------------


  • 2.  RE: Journey Management

    Posted 03-05-2026 11:27

    Hi Martin,

    I love the idea of streamlining the creation of journeys.  I had a look through the roadmap and couldn't see this (that doesn't mean its not a work in progress).  I also couldn't find it on the Ideas Lab, so would recommend raising the idea so that others can vote to support the idea and if it is being worked on there is a way of tracking the progress.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Journey Management
    Best Answer

    Posted 03-05-2026 11:44

    Journey Analysts can automatically | Genesys Cloud Ideas Portal

    I found this in the Ideas Portal, which is similar to what I am looking for. The status is currently "In Development," created just recently by Abby Chapin, whom I assume is the principal product manager at Genesys. I have requested a status update, but have not heard back yet. Thanks for getting back.



    ------------------------------
    Martin Bunting
    New Era Technology
    Senior Solutions Consultant
    ------------------------------

    Original Message


  • 4.  RE: Journey Management

    Posted 03-05-2026 11:47

    Thanks for providing the link, not sure why I couldn't find it.  Hopefully they will provide an update there and others interested in the idea vote on it.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Related Content