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Hello,

Working on a solution to pull data using Genesys APIs for reporting. How to get the complete JSON output of an API.

Using the 200 - successful operation under API Responses, we can get the JSON Output, but it is not complete. Refer to the screenshot below, the left-hand side shows system JSON output like it is showing "systemToOrganizationMapping" and under "results" it is showing "group". Whereas when the query is executed, result shows under "systemToOrganizationMapping" "AVAILABLE" and "OFFLINE" and under "group" "userId" is shown.

Is there a way to get the Complete JSON output, which can be shown as a result once the query is executed?

Regards,

Manish Suryavanshi 

Hi Manish, 

The official documentation shows the response schema, not the full JSON output. The complete response is available only when the API call is executed, as the returned fields depend on the data in the query.

For example, the schema defines systemToOrganizationMapping as a map, where each system presence (such as AVAILABLE or OFFLINE) is linked to one or more organization presence IDs. These mappings can also be retrieved using /api/v2/presencedefinitions.

Hope this helps.