If I could automate one task from my day, I would create an AI-powered "digital project assistant."
Instead of spending valuable time manually tracking where every hour goes, I'd have AI quietly work in the background-- recognizing the customer I'm supporting, tracking the time and effort invested, and automatically updating my Genesys Project timesheet with accurate allocations.
But the innovation wouldn't stop there. This AI assistant could become a communication bridge with my principal by identifying allocation gaps in real time. If the work being delivered doesn't match the planned hours, it could proactively flag the misalignment and start the conversation before it becomes a problem.
The result? Less time spent on administrative tasks, more transparency around customer impact, and better alignment between workload, priorities, and resources. In other words, I'd let AI handle the "where did my time go?" question so I can focus on the "how can I create more value?" question.
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Dan Goodfellow
Professional Services Architect/Technical Lead
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