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July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

  • 1.  July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 10 days ago
    Edited by Nicole Milliken 10 days ago

    Hi Everyone:

    Welcome to a new month of fun! Genesys has some very cool things on the horizon for you to all be excited about, the first being July's new Question of the Month:

     

    If you could instantly automate one task in your workday, what would it be?

     

    Answer this question and you'll earn this sweet new badge for your profile: 

    image

     

    And in case you didn't know…Genesys Xperience (our largest annual conference) is in Las Vegas this year, hosting an Education Day! It's all about AI-from automation to optimization. Join instructor-led workshops, get hands-on in the lab, and earn all nine Genesys Cloud certifications for FREE while you're on site. (Talk about a major perk worth $$$)!

    If you haven't registered for Xperience, do it here! Orchestrators Advocates get an exclusive registration discount. You don't want to miss out on all we have in store for you September 1-3, 2026!

    Hope to see you there...


    #QOTM

    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
    ------------------------------



  • 2.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 10 days ago

    OoH!

    Does it have to be work related? Does it have to be practical? Can I say flossing? lol

    But seriously, automate something in my work day? Genesys related? We're working towards automating task flows with work items. Nothing profound, but would be very helpful for our team.



    ------------------------------
    Megan Johnson
    Operations Analyst
    ------------------------------



  • 3.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 10 days ago

    I would love to automate the daily mess of moving breaks around as soon as call volumes go crazy



    ------------------------------
    Atul Arya
    Workforce Analyst
    ------------------------------



  • 4.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 10 days ago

    If I could instantly automate one task in my workday, it would be having all my healthy meals freshly prepared and ready to eat never frozen! That would save me so much time, eliminate the daily rush, and make it much easier to stay consistent with healthy eating. It would be a dream! 😄



    ------------------------------
    Raphael Poliesi
    ------------------------------



  • 5.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 10 days ago

    Hi Nicole,

    I'd automate validating and improving knowledge articles based on customer conversations.

    Having AI identify knowledge gaps, recommend updates, and highlight opportunities to improve self-service would benefit both agents and customers.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------



  • 6.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 10 days ago

    If I could, my email box would be fully automated! HAHAHAH

    Jokes apart, in Genesys, it would probably be a user permission routine... today I had two warroons because the user had the wrong permission and did a mess with data actions! 😭



    ------------------------------
    Arthur Pereira Reinoldes
    ------------------------------



  • 7.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    That would be driving in traffic for me....lol



    ------------------------------
    Dimitris Lysikatos
    Senior Technical Account Manager
    ------------------------------



  • 8.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    If I could instantly automate one task in my personal life, it would be sending birthday messages.

    Not generic, copy-and-paste greetings, but thoughtful and dynamic messages that match my personality and the relationship I have with each person-sent at the right time, with a personal touch, a shared memory, or the right tone for them. It would be a great way to make sure the people who matter to me always feel remembered, even on the busiest days.



    ------------------------------
    Fernando Sotto dos Santos
    Consultor de Atendimento Senior Grupo Casas Bahia
    ------------------------------



  • 9.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    For work, I would automate the "behind the scenes" work around Knowledge Base and CX insights.

    I've been working with Claude agents recently to automate tasks like optimizing Knowledge articles, extracting data, analyzing AVA interactions, and finding improvement opportunities. It's amazing how much time we can save when automation helps with the repetitive parts and lets us focus more on strategy and customer experience.

    For my personal life, I would automate choosing what to do with my free time: 3D printing, Pokémon cards, music, or simply doing nothing for a while. 😅

    So I guess my answer is: automate CX intelligence at work, and automate my indecision after work.



    ------------------------------
    Mateus Nunes
    CX Manager at Solve4ME
    mateus.nunes@solve4me.com.br
    Brazil
    ------------------------------



  • 10.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago
    If I could instantly automate one Genesys Cloud task, it would be environment documentation and change tracking.
    So much of the work in Genesys Cloud involves understanding how everything is connected: queues, users, routing skills, flows, schedules, scripts, data actions, integrations, divisions, permissions, and reporting dependencies. The challenge is that environments change constantly, and documentation often falls behind.
    I'd love an automated process that could scan the org, document the current configuration, highlight recent changes, identify dependencies, and flag potential risks before they create issues.
    For example:
    • What changed in Architect this week?
    • Which queues are tied to which flows, schedules, and skills?
    • Which data actions are used where?
    • What permissions changed for key roles?
    • Are there any orphaned queues, inactive users, unused skills, or broken references?
    • What configuration changed right before a reported issue started?
    That would save a lot of time during troubleshooting, migrations, audits, optimization work, and customer handoff. It would also make Genesys Cloud environments much easier to manage at scale.
     
    Jonathan Nolan
    President
    Dunamis Consulting Inc
    Main: 888.324.9371
    Mobile: 317.719.2498







    Original Message


  • 11.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    Hi,

    I want to automate the time I take answering formal emails. 



    ------------------------------
    Luciano Iturbide
    COMMERCIAL MANAGER
    ------------------------------



  • 12.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    Eu iria automatizar o meu checklist diario.



    ------------------------------
    Eduardo Hubner
    ------------------------------



  • 13.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    Love this question! I would like to automate my inbox to write and send all emails post call.  While AI has helped, still much follow up actions to take. :) 

    Automated cleaning and cooking would be nice too!



    ------------------------------
    Marian Mathews
    CSM
    ------------------------------



  • 14.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    I would love to automate participating on calls, today it is "impossible"... but a man can dream 🤣



    ------------------------------
    Diego Halter
    ------------------------------



  • 15.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    Now, you've got me thinking about Xperience!  I'd love it if packing & unpacking my suitcase could be automated, but I'm not quite ready for a live-in robot (unless it's Rosey from The Jetsons).  

    Speaking of...

    We're looking forward to seeing our Orchestrators in Vegas, but if you're still clicking around for that discount Nicole mentioned...  As luck would have it, it's just a few easy steps:

    1. Sign in to orchestrators.genesys.com/advocacy.

    2. Click the Save $200 on Xperience 2026 with your Orchestrators discount activity card.

    3. Be opted in to the Advocacy experience within Genesys Orchestrators.

    Can't wait to meet you.



    ------------------------------
    misty m mitchell-arizpe de garcia
    Genesys - Employees, Sr Director, Orchestrators & EDU Strategy
    ------------------------------



  • 16.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    I'd automate the creation of Architect flows from business requirements.

    Imagine describing a call flow in plain English and having a first draft of the IVR, menus, data actions, data tables, prompts, and error handling generated automatically. That would let me focus on refining the customer experience instead of building everything from scratch.



    ------------------------------
    Leonardo Teixeira
    NA
    ------------------------------



  • 17.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 2 days ago

    I have said this to myself so many times recently.



    ------------------------------
    Seean Weaver
    MAPFRE USA - Telecom Analyst
    ------------------------------

    Original Message


  • 18.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    Hi everyone!

    If I could instantly automate one task, it would be the bulk process of cleaning up and cloning user configurations (roles, divisions, skills), as well as the batch termination of stuck or orphaned interactions. Anyone managing large environments knows how much time is spent manually micromanaging queues and access rights when urgent requests arise from multiple departments.



    ------------------------------
    Juliano Fernandes Mendes Pimentel De Paiva
    Genesys Analyst
    ------------------------------



  • 19.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 9 days ago

    Automating deciding what to make and then making dinner would be my pick! My wife and I never can decide and making it after a long day at work is never fun. Automation would be a dream for this!



    ------------------------------
    John Butine
    ------------------------------



  • 20.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 8 days ago

    We'd like to automate Quality evaluations 😉



    ------------------------------
    Joseph Robert Mangibin
    Senior Analyst, Quality Intelligence
    ------------------------------



  • 21.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 8 days ago
    I'd automate root-cause analysis for contact center incidents. The ability to automatically correlate Genesys Cloud events, SBC logs, carrier alerts and monitoring data into a single RCA with remediation recommendations would dramatically reduce mean time to resolution.


    ------------------------------
    Nafees Anwar
    M&T Bank
    ------------------------------



  • 22.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 8 days ago
    Definitely, having recurring environment validation checks would help. Being proactive would result in fewer incidents to resolve.


    ------------------------------
    Guilherme Souza
    n/a
    ------------------------------



  • 23.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 8 days ago

    It would be amazing if there were a way to automate APIs.
    Every client is different, and every response has a unique format, meaning handling this takes more time than the rest of the flow.



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



  • 24.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 8 days ago

    I would automate my email!! Totally

    I´d like to have a copilot that can categorize my emails and suggest a emails answering priorization. I ´d like to see this every morning, adding possible answering optinos on eachone.



    ------------------------------
    Luis Sandoval
    Expert Customer Success Manager
    ------------------------------



  • 25.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 8 days ago

    I would automate my email answering

    At first, I´d like to have an automated email priorization to be responded, then, a copilot that already suggest a possible answer.



    ------------------------------
    Luis Sandoval
    Expert Customer Success Manager
    ------------------------------



  • 26.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 7 days ago

    I will automate the conversation deletion from the list using daily recurring events.



    ------------------------------
    AJAY KUMAR
    XXX
    ------------------------------



  • 27.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 6 days ago

    Hi Nicole, 

    I would automate my email. I understand that as an engineer, the issue often boils down to configuring equipment or going to a data center, but the truth is, we're not made for email. Sometimes it's exhausting, but it's necessary.



    ------------------------------
    Cesar Padilla
    INDRA COLOMBIA
    ------------------------------



  • 28.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 6 days ago

    I could say an automatic Tea Maker but my wife makes a lovely cuppa and occasionally I get cake, to the annoyance of my colleagues on video calls. 😁

    On a serious note with managing multiple orgs I'd like to link deprecations automatically to features or APIs in use so that there are no surprises for a missed API. This would also need to check regularly after the notice in case someone creates one after but before the feature is changed or removed.



    ------------------------------
    Richard Chandler
    Connect
    ------------------------------



  • 29.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 6 days ago

    If I could automate one thing, it'd definitely be an AI agent that goes through my sprint board and Jira tickets on its own picking up enhancement requests and troubleshooting issues, and coming back with possible solutions already thought through. That alone would save me so much time. And honestly, taking it a step further with Agentic AI actually executing the routine tasks end-to-end, not just suggesting fixes, would be a game changer I could spend my energy on the trickier stuff instead.

    Thankyou



    ------------------------------
    Satish Huzuru
    Infra Transformation Associate Manager
    ------------------------------



  • 30.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 6 days ago

    I'd love to automate responding to Teams messages with an AI Agent.  Especially if it can triage or answer whatever the person wants to know. 



    ------------------------------
    Robert Niblock
    Contact Centre Technology Analyst
    ------------------------------

    Original Message


  • 31.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 5 days ago

    Tracking changes across multiple documents or reports and highlighting what actually matters.



    ------------------------------
    Aman Raj
    Principal Full Stack Developer
    ------------------------------



  • 32.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 5 days ago

    I would like to automate recording management:  "recording true / false" and setting the relevant retention times for the recordings, depending on the submitted topic out by the bot or from the transcription service.



    ------------------------------
    KERZNER Thomas
    ------------------------------



  • 33.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 5 days ago
    Edited by Ashiesh Sharma 5 days ago

    While recently learning more & more about Agentic-AI (AI Agents, Agent-Assist, IVA etc etc etc) - I've been creating AI Agents for several different tasks.

    So, to answer your question - 
    If I could automate one workday task, I'd build an AI-agent version of myself to handle customer interactions - like a smarter digital twin.
    Think Living with Yourself, but instead of Paul Rudd's clone stealing my life, mine would just take over the repetitive work and let me focus on the creative stuff.

    I also liked someone's idea above to automate 'sending birthday greetings' çz that's really important.

    Thanks



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    Producer | Conductor | Composer
    BT plc
    ------------------------------



  • 34.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 5 days ago

    As someone already mentioned, having automation to create a draft call flow would be a huge time saver. Building the initial flow is a lengthy process, but if you could prompt the AI to create the IVR, prompts, menus, data table lookups etc for a first draft, you could then refine it based on specific needs.



    ------------------------------
    Dave Stockdale
    Voice Engineer
    ------------------------------



  • 35.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 5 days ago

    I'm with a few others on this thread- I'd love to automate fresh, healthy meals for my lunch and family dinners. I can handle the workday, but meal planning is a chore I'd love someone else to figure out for me! 

    Maybe we need to start a recipe thread for the community 😁



    ------------------------------
    Stacey Sanchez
    PACU- Workforce Operations MGR
    Winston-Salem, NC
    ------------------------------



  • 36.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 5 days ago

    I would automate all scheduling data entry such as call outs, meetings, 1on1s. After that, I would love all my reporting to be done!



    ------------------------------
    Sherri Gordon
    ------------------------------



  • 37.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 5 days ago

    I would definitely automate my inbox, clean unnecessary emails as they come. 

    Next, I would automate (not work related) my kitchen. I would love to have my meals ready in just a few steps and not having to worry about who is cooking today. lol



    ------------------------------
    Richard Mathurin
    Application Analyst
    ------------------------------



  • 38.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 5 days ago

    Hi Nicole,

    I would definitely use to automate all pre and post migration steps.

    Thanks



    ------------------------------
    Serkan Kaya
    Communication Systems Engineer
    ------------------------------



  • 39.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 4 days ago

    I would like to automate everything. 😄

    But if I had to choose just one task right now, it would be test automation.

    One of the biggest challenges I see is creating standardized documentation that helps the customer understand the project, supports the developer during implementation, and can also be read by a script or test engine to automatically validate the flow.

    For Genesys Cloud Architect flows, IVRs, bots, prompts, variables, Data Actions, and routing rules, this would reduce manual effort, improve quality, and make support handover much easier.



    ------------------------------
    Matheus Mendonca
    ------------------------------



  • 40.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 4 days ago

    Hello Nicole, 

    It would automate the updating of technical documentation 😅



    ------------------------------
    Lucas Rios
    Contact Center SR.
    Wittel
    ------------------------------



  • 41.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 4 days ago

    I would love an automated report based on clients not recordings screens or having exe.file failures  #QOTM



    ------------------------------
    Steven Casper
    W.W. Grainger, Inc.
    [EmailAddress]
    ------------------------------



  • 42.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 4 days ago

    Time tracking! 



    ------------------------------
    Evan Feick
    Sr Technical Account Manager
    ------------------------------



  • 43.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 4 days ago

    I'd love to create / automate a bot to attend meetings for me. 

    If it could take notes and respond to common questions then only alert me if something came up that it couldn't answer, that would be fantastic. 😀 



    ------------------------------
    Shane Jenkins
    IT Sys Admin Mgr
    ------------------------------

    Original Message


  • 44.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 4 days ago

    Like many of you, I'd also love to automate my meals, that would be a huge help!

    In my day-to-day work, though, what would make the biggest difference is automating my post-meeting emails, including the meeting minutes and follow-up actions. It would save me a significant amount of time and help ensure I don't miss any important details or action items.



    ------------------------------
    Yeni Paola Zapata
    Senior Customer Success Manager
    ------------------------------



  • 45.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 3 days ago

    I would love to automate all the information provided by Tableu into one screen!! that´s really a pain on my daily tasks. 



    ------------------------------
    Lila Solis
    Expert Customer Success Manager
    ------------------------------



  • 46.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 3 days ago

    For me, it would be automating sending of notes and follow up actions after calls, I know its possible but we don't all have those functionalities yet, oh and then automating scheduling at a suitable time when you need to find time for a follow up call would be great!



    ------------------------------
    Bijal Shah
    Principal CX Advisory Consultant
    ------------------------------



  • 47.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 3 days ago

    At the moment I would like to automate temperature control in my house!  We're on our second 'heatwave' in the space of a few weeks and in the UK we're not equipped for it...

    🥵



    ------------------------------
    Dave T
    RCN
    ------------------------------



  • 48.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 3 days ago

    Automate all of my data extraction from Tableu! 😀



    ------------------------------
    Chester Ao
    Senior Analyst, Quality Intelligence
    ------------------------------



  • 49.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 3 days ago

    Hi @Nicole Milliken

    Great QOTH

    I would like to automate, participating all future Genesys webinars, workshops and meetings invites.
    So, I don't have to check everyday calendar. 




    ------------------------------
    Yogesh Mungekar
    (GCX-ARC, GC-GCP)
    I mostly available in IST time
    ------------------------------



  • 50.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 2 days ago

    Filling in my time sheet :-)



    ------------------------------
    Adrian Bethell
    Strategic Business Consultant
    ------------------------------



  • 51.  RE: July Question of the Month is Here: If you could instantly automate one task in your workday, what would it be?

    Posted 15 hours ago

    Automate the Time Posting.



    ------------------------------
    Rohit Yadav
    ------------------------------



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