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  • 1.  Just found issue......Anyone else experiencing it?

    Posted 08-27-2019 12:00
    No replies, thread closed.
    We are getting the "Failed Transfer Audio" message for any In-Queue call that is transferred to a user's voice mail. This does not happen if the call is transferred to the Queue's voice mail, or if from an Inbound Call Flow......Only happening when In-Queue call is transferred to a user's voice mail....Or to a user then their voice mail. I have opened a ticket. Not sure if a Genesys wide issue or just our sites.
    #Routing(ACD/IVR)

    ------------------------------
    [Kevin] [Kirkpatrick] [Ministry Brands] [Unified Communications Administrator]
    [kevin.kirkpatrick@ministrybrands.com]
    [Lenoir City] [TN]
    ------------------------------


  • 2.  RE: Just found issue......Anyone else experiencing it?

    Posted 08-27-2019 12:03
    No replies, thread closed.
    There is another Community thread already open on this topic, so, yes, other people are experiencing it. I cannot reproduce the behavior in my organization, so it is still a mystery to me. Development is aware and exploring.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Just found issue......Anyone else experiencing it?

    Posted 08-27-2019 12:07
    No replies, thread closed.
    By the way...are you on PureCloud Voice, or BYOC, or do you have your own PureCloud edges on premises?

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Just found issue......Anyone else experiencing it?

    Posted 08-27-2019 13:04
    No replies, thread closed.
    Just PureCloud......not BYOC and we do not have our own Edges.

    ------------------------------
    [Kevin] [Kirkpatrick] [Ministry Brands] [Unified Communications Administrator]
    [kevin.kirkpatrick@ministrybrands.com]
    [Lenoir City] [TN]
    ------------------------------

    Original Message


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