There is another Community thread already open on this topic, so, yes, other people are experiencing it. I cannot reproduce the behavior in my organization, so it is still a mystery to me. Development is aware and exploring.
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 08-27-2019 11:59
From: Kevin Kirkpatrick
Subject: Just found issue......Anyone else experiencing it?
We are getting the "Failed Transfer Audio" message for any In-Queue call that is transferred to a user's voice mail. This does not happen if the call is transferred to the Queue's voice mail, or if from an Inbound Call Flow......Only happening when In-Queue call is transferred to a user's voice mail....Or to a user then their voice mail. I have opened a ticket. Not sure if a Genesys wide issue or just our sites.
#Routing(ACD/IVR)
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[Kevin] [Kirkpatrick] [Ministry Brands] [Unified Communications Administrator]
[kevin.kirkpatrick@ministrybrands.com]
[Lenoir City] [TN]
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