andygunther | 2016-06-18 13:42:15 UTC | #1
I've found the example in the REST documentation where we can insert leads into a Contact List for Dialer. Is anyone familiar with a way to support the equivalent of "Just in Time" dialing in PureCloud. Meaning, we insert a lead, and it is immediately at the top of the cache to be dialed?
Would it be advisable to try inserting the contact, then scheduling that contact for a callback in the past? That's how we used to do it in Dialer before JIT was supported. Would we expect that to work in PureCloud?
anon29353067 | 2016-06-20 12:07:15 UTC | #2
Using the API you mentioned will insert the contact(s) to the top of the list if you set the priority flag to true.
Scheduling a callback in the past would theoretically also work, but inserting the lead at the top would be the preferred method.
andygunther | 2016-06-20 13:42:43 UTC | #3
Thanks - I hadn't even noticed the Priority setting in that POST. Your response made me look again, and it has exactly what I was looking for.
system | 2017-08-28 19:24:58 UTC | #4
This post was migrated from the old Developer Forum.
ref: 90