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  • 1.  Key-Value Pair - Data Tables

    Posted 08-06-2024 22:27
    No replies, thread closed.

    Hello Community, 

    Hope someone could help me.

    I am trying to use Participant Data from my IVR Menu, the information come from an Data Table, which I cannot use without "=" (equal symbol)
    I simply want to put a singular string such as "Sales" or "Blue"
    But the thing does not allow me to add without having this =

    Any idea how could I "turn off" this feature ?

    Regards


    #ArchitectureandDesign

    ------------------------------
    Gabriel Goncalves
    Peter Warren Automotive Holdings Ltd
    ------------------------------


  • 2.  RE: Key-Value Pair - Data Tables

    Posted 08-07-2024 09:07
    No replies, thread closed.

    Hi Gabriel,

    Can you provide more information on what exactly you are attempting to do in your flow?

    Do you have a participant data you are trying to use to look up the data table? What are you trying to do with this participant data?

    Can you send a screenshot where you are seeing this where it requires '='?



    ------------------------------
    Niel Vicente
    DAMAC Properties Co. LLC
    ------------------------------



  • 3.  RE: Key-Value Pair - Data Tables

    Posted 08-07-2024 17:43
    No replies, thread closed.

    Hello Niel, thanks for the prompt message.

    Basically, I want to show the agents what option the customers selected.
    In my new IVR, I would have around 7 options, I don't want to create 7 queues, so I will put them together using the Skill Based routing and then use the participant data to show them which option was selected.

    I got this working, see the next screenshot. But see how the "=" displays. I just want to know if I could get rid of it. If I leave as "Test" in my data table, does not route to the queue.



    ------------------------------
    Gabriel Goncalves
    Peter Warren Automotive Holdings Ltd
    ------------------------------

    Original Message


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