petteri.hyyppa | 2018-06-06 12:51:45 UTC | #1
How can I implement keyboard shortcuts to control Purecloud agent activities such as answering a call, put call on hold or mute, transfer or disconnect a call? We are using web app (webrtc) client.
tim.smith | 2018-06-06 13:11:24 UTC | #2
I don't believe there are shortcuts for things like call controls. There are some though:
You can request this feature at our newly launched PureCloud Ideas Lab: https://purecloud.ideas.aha.io/ideas
Edit: looks like you found out about the ideas site yesterday. ;)
system | 2018-07-07 13:10:05 UTC | #3
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