Genesys Cloud - Main

Xperience is all about exploring what's possible. Education Day on September 1 is your chance to turn some of those possibilities into practical skills you can use right away. 

With a full day of expert-led learning, you can build your knowledge of the Genesys Cloud™ platform, see artificial intelligence in action and get hands-on experience you can take back to your team. Your registration includes more than $10,000 in training, certifications and workshops. 

Sessions are filling up quickly and there's a lot to choose from, so a little planning can help you get even more from the day. 

Start with what you want to learn 

Before Education Day, think about what you most want to know, try or take back to your team. 

Maybe you want to: 

Having one or two goals in mind can make it easier to choose the sessions that are right for you. 

Find the sessions that fit your goals 

Not sure where to start? Choose the sessions that best matches what you want to do next.  

From assistance to impact: How Agent Copilot improves speed, quality and confidence 

Best for: Teams that want to improve agent productivity and get more from Agent Copilot. 

You'll learn how Agent Copilot supports agents with real-time guidance, knowledge, summaries and wrap-up assistance. The session also covers how to plan a rollout, encourage adoption and measure results. 

You'll leave with: A practical rollout approach and ideas for tracking outcomes such as reduced after-call work, improved handle time and stronger first-contact resolution. 

From automation to autonomy: Unlocking agentic AI in Genesys Cloud 

Best for: Business and technology leaders exploring the next generation of self-service. 

You'll explore how agentic virtual agents differ from traditional bots and generative assistants, where they fit within the Genesys Cloud AI strategy and why governance and guardrails matter. 

You'll leave with: A clearer view of where agentic artificial intelligence can add value, how to prepare for rollout and what outcomes to measure. 

From data to decisions: Using insights and journey management to optimize CX 

Best for: Leaders and operations teams that want to turn customer experience data into meaningful improvements. 

You'll explore how Genesys Cloud Insights and Genesys Cloud Journey Management can help uncover friction, identify opportunities and connect customer experience decisions to business results. 

You'll leave with: A framework for prioritizing improvements and showing the impact of artificial intelligence investments. 

Genesys Cloud AI in action: Build it yourself 

Best for: Anyone who wants hands-on experience with Genesys Cloud AI. 

You'll build a virtual agent experience, deploy Agent Copilot and work with components such as knowledge, summaries, rules, checklists and performance views. 

You'll leave with: Practical implementation experience and a path to keep learning through self-study labs. 

Know before you go: Bring a personal device. 

Add certification to your Xperience plans 

Education Day sessions are only part of the learning opportunity. 

Certification opportunities will be available throughout Xperience, including AI Essentials. If earning a certification is one of your goals, it's worth making room for it in your schedule. 

Before you arrive: 

Not sure which certification is right for you? Education team members will be onsite to help you find a good fit. 

Stop by the Education booth 

Education Day can help you build skills now. The Education booth in Orchestrators Hall can help you decide what comes next. 

Stop by during Xperience for: 

Come ready to share what you do today and where you'd like to grow. That will help the Education team make its recommendations more useful to you. 

Keep an eye out for Education offers 

The learning doesn't have to end when Education Day does. 

During Xperience, attendees can access offers on training, certifications and education services. Check the Xperience app during the event for available promotions and ways to keep building your skills after Xperience. 

Your Education Day checklist 

Before you arrive: 

Now we'd love to hear from you: What do you most want to know, or know how to do, by the end of Education Day? 

And if you've already picked your first session, share it in the thread! Your choice might help someone else find the right session too.